Refund policy

At Perfect Foto, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy below:

1. Customized Items: Customized items are made specifically for you and cannot be returned unless there is a manufacturing defect or an error on our part.

2. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will work with you to promptly replace the item or issue a refund.

3. Refunds: Refunds are processed based on the original payment method. If a refund is approved, it will be initiated within 5-7 business days after we receive and inspect the returned item.

4. Return Process: To initiate a return or report an issue with your order, please contact us at 215-253-7575 or email us at phillydtf@gmail.com. Provide your order number and details of the issue, and our customer service team will assist you accordingly.

5. Non-Returnable Items: Certain items, such as customized products or items without original packaging, may not be eligible for return unless they are defective.

We are committed to resolving any issues with your order and ensuring your satisfaction with our products and services. If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to contact us.